Taylor Segovia, QA & Software Support at AquaPhoenix, discusses behind-the-scenes software support and gives his best Robin Williams impression.
Q: What is your role at APS?
I do software support and QA for the software division. My role at AquaPhoenix is to test the software before it goes out and after it goes out and then support it afterward.
Q: What has been your favorite project?
A favorite project of mine was transitioning from one hosting environment to another. At the time, it was really stressful and a lot of panic. But afterward, it was very rewarding. Seamless to the users; they saw nothing. But to us, it was a very big change. In the background, we're moving mountains, but to them they see nothing. The magic behind the curtains.
Q: What has been your most memorable moment at APS?
My most memorable moment was the chili cook-off back in 2017. Our only chili cook-off and I took first place. I like to remind everybody around here that I'm still the reigning champ. I've got the plaque in my office so anytime anybody comes in and wants to talk food or anything like that, I usually just point to it and remind them.
Q: What advice would you give to a new hire?
Embrace the culture that we have here at AquaPhoenix. It's very inviting, very warm. Everybody wants you to thrive. That's how we get things done. If everybody is working hard and getting their part done, then as a team we're doing great things.
Q: If you could learn something new, what would it be?
If I could learn to do anything new it would probably be to fly or to weld. Flying - of course owning your own airplane or getting to know somebody who has their own airplane. A little bit of a barrier there, but one day it would be awesome to learn how to fly a plane. The welders here have tremendous talent and some of the stuff I've seen them do on the side or even here on the job is pretty awesome.
Q: What is something most people don't know about you?
Something that most people probably don't know about me is I worked in the service industry for eight years. I picked up a lot of useful information there; people skills, getting to know people for better or for worse every day. Seeing so many new faces was pretty awesome.
Q: Any favorite line from a movie?
Favorite line from a movie, "Welcome to Good Burger, home of the Good Burger. Can I take your order?" and "Hellooooo!" from Mrs. Doubtfire.
Q: Which AquaPhoenix Core Value Stands out to you?
The core value that stands out to me is Create a Culture of Team and Family with Open and Honest Communications. So our team is definitely open and honest with each other. It creates an awesome environment where we can kick butt, get everything done that we need to get done, and our customers really appreciate it.
Q: What is your favorite food?
A favorite food that I don't normally cook is a steaming bowl of pho. I love Vietnamese food.
Q: Do you have pets?
I have three pets. Me and my wife have three rescue dogs. They've all been to the office. I love that we can bring pets to the office here. So there's Maxwell, Sophie, and Lady Bird. Maxwell is our mix of hound and shepherd. Sophie is a pit. And then we have Lady Bird who is a pug and lab mix. She looks like a little lab puppy but she's full grown. She has a lot of energy.